Term and Conditions

Last Updated: [Insert Date]

1. About Us

Skechers Shop is an online footwear retailer specializing in high-quality shoes including boots, heels, loafers, oxfords, sandals, slippers, and sneakers & athletic shoes. Our company is located at 2631 Northrup Place, Anchorage, US 99508.

2. Target Audience & Website Style

Our website caters to fashion-conscious individuals seeking comfortable, stylish footwear for various occasions. The clean, user-friendly design reflects our commitment to providing a seamless shopping experience with clear product categorization and straightforward policies.

3. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Comply with all applicable laws and regulations
• Be responsible for maintaining the confidentiality of your account credentials

4. Products & Services

4.1 Product Descriptions

We strive to provide accurate descriptions and images of all products. However, slight variations in color or appearance may occur due to monitor settings. If you receive a product that significantly differs from its description, please contact us immediately.

4.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4.3 Non-Returnable Items

The following items cannot be returned for hygiene or other reasons:

• Slippers removed from original packaging
• Items marked “Final Sale” or “Clearance”
• Items showing signs of wear or customer-caused damage

5. Ordering & Payment

5.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details.

5.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

5.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

6. Shipping Policy

6.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

6.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary based on location and customs processing.

6.3 Customs & Duties

International customers are responsible for any customs fees or import duties. These are not included in our prices or shipping costs.

7. Returns & Exchanges

7.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition (unworn, with tags and packaging).

7.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Provide your order number and reason for return
3. Wait for approval and RMA instructions
4. Ship the item back to our warehouse

7.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping costs are non-refundable for international orders.

7.4 Exchanges

Follow the return process and specify the replacement item. Price differences will be adjusted accordingly.

8. Intellectual Property

All content on this website (images, text, logos) is the property of Skechers Shop or its licensors and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

9. Liability Limitations

Skechers Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery beyond our control (e.g., customs delays, natural disasters)
• Minor variations in product appearance from website images
• Incorrect use or care of products

10. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

11. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

12. Governing Law

These Terms shall be governed by the laws of the State of Alaska, USA. Any disputes shall be resolved in the courts of Anchorage, Alaska.

13. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Address: 2631 Northrup Place, Anchorage, US 99508