At Skechers Shop, we want you to be completely satisfied with your footwear purchase. If for any reason you’re not happy with your boots, heels, loafers, oxfords, sandals, slippers, or sneakers, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unworn, unwashed, with all tags attached and in the original packaging
  • You must initiate your return within 15 days of receiving your order
  • The item must not show signs of wear or damage caused by the customer
  • Proof of purchase (order number) must be provided
Note: For hygiene reasons, we cannot accept returns or exchanges on slippers that have been removed from their original packaging.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange
  3. Wait for approval – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Package your item(s) securely in the original packaging
  5. Ship your return to our warehouse (you’ll receive the address with your RMA)

Return Shipping Information

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • We will process your refund to the original payment method
  • Credit card refunds typically appear within 5-10 business days (processing times vary by bank)
  • PayPal refunds are usually processed within 24-48 hours
  • You will receive an email notification when your refund has been processed

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your return request what item/size/color you’d like as an exchange
  • We will ship your new item once the return is received and processed
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item is less expensive, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll provide a prepaid return label and expedite your replacement

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Skechers Shop Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to return: – [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify] For exchanges, I would like: – [New Product Name] – [New Size/Color] Please let me know the next steps and provide the return address. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Slippers that have been removed from their original packaging (for hygiene reasons)
  • Items marked as “Final Sale” or “Clearance” at time of purchase
  • Items that show signs of wear or damage caused by the customer

International Returns

For international customers (outside the United States):

  • You are responsible for all return shipping costs and any applicable customs fees
  • We cannot refund original shipping charges for international orders
  • Please clearly mark the package as “RETURNED GOODS” to avoid customs charges

Have questions about our returns policy? Contact our friendly customer service team at [email protected] and we’ll be happy to assist you.